Frequently Asked Questions

Consultation with the Doctor

Yes, a referral is required to see our Gastroenterologists. One can be obtained from a GP or Specialist that is treating you. A GP referral is valid for 12 months & a Specialist referral is valid for 3 months.

  • Your Medicare card, Private health insurance card (if you are insured), pension card (if a pensioner) or DVA card
  • Your referral
  • Results for relevant tests
  • A list of all medications that you are currently taking
  • A list of any known drug allergies and the symptoms you may have from taking these medicines

Yes, we send appointment reminds via SMS if we have a mobile phone number. We send these 5 days prior and ask that you confirm by answering Y or N to cancel within 24 hours of receiving the SMS.

We do send confirmation SMS for all appointment types.

The Gastroenterologist will study your files from your doctor and then prescribe some diagnostic tests for you. During your initial visit, they will explain the specific procedure needed, help you visualise the results and go over the risks.

Fees differ depending on whether you present for an initial (first) consultation, or a follow-up consultation. Each individual Gastroenterologist sets their own fees. The fee involves a Medicare rebate (payable by the government) as well as an extra out-of-pocket expense. This out-of-pocket expense is usually around $100-150.

EFTPOS/ Credit Card is the preferred method of payment.

We understand that sometimes things come up that are outside of your control. We require as much notice as possible (preferably at least 24 hours), as this appointment time could be offered to another patient. Please be advised that if you reschedule an appointment you will be offered the next available appointment. If you do cancel your appointment within 24 hours of your appointment time or do not arrive for your appointment you may be charged a cancellation fee.

Your medical file is handled with the utmost respect for your privacy. Our staff are bound by strict confidentiality requirements as a condition of employment regarding your medical records.

Ordinarily we will not release the contents of your medical file without your consent.


No. For general prescriptions you should see you general practitioner. For complex drugs prescriptions you will need to book an appointment to see your Gastroenterologist.

Costs relating to my procedure

No, these are as stated. These “out of pocket” gap fees are above and beyond what the health fund will pay.   

We are happy to reimburse you if you give us 48 hours’ notice or you may reschedule your procedure date.

No, this is between you and your health fund. Please contact them for clarification.   

Yes they are securely stored and destroyed after your payment is processed.

Booking a Surveillance Procedure

Firstly see your GP to obtain a referral. Then call us to make a booking, have a list of your current medications handy. During this call we will ask you a series of questions related to your health to ensure you qualify to book in for a procedure without a prior consultation with your doctor.

Please email us at so that we can update our records.

Questions about my procedure

It is very important you inform our reception staff if you are on these medications. You may need to change or stop them before your procedure.

The doctors have procedure lists with scheduled anaesthetists.

Due to the required diet and schedule of laxatives, we cannot book you a colonoscopy the following day as there would not be enough time to complete your preparation.

Management of your diabetic medication is crucial for any procedure & should have been discussed at consultation with your doctor or at the time of booking your surveillance procedure.

Please ring our rooms if you are still unclear regarding your diabetic medications.

If you can see through it, and it is a liquid, then it is considered a clear fluid.

Approved Clear Fluids – insert PDF here.

No, you are to remain nil by mouth from the time we advise you.   

Yes, you can take paracetamol (e.g. Panadol) in addition to your normal prescription medications (unless advised otherwise) while on clear fluids or on the morning of your procedure with a sip of water.

No, you can use a tampon but if you feel uncomfortable you may wish to reschedule.  

No, as you are having an anaesthetic you will be unable to drive for 24 hours post procedure. You must also have a responsible person accompany you from hospital & stay with you overnight.

You will be informed by your doctor regarding a follow-up appointments required after your procedure.

Your doctor will discuss with the results of your procedure.

Your referring doctor will also receive copies of all reports and results.

A Gastroenterologist is a doctor who specialises in diagnosing and treating diseases of digestive organs. The digestive organs include the digestive tract-oesophagus, stomach, small and large intestine-as well as related organs-the liver, pancreas, and gallbladder.

Problems associated with the following areas are normally evaluated by a gastroenterologist are:

  • Abdominal pain

  • Persistent nausea and vomiting

  • Diarrhoea

  • Constipation

  • Rectal bleeding

  • Heartburn

  • Swallowing trouble

  • Weight loss

  • Jaundice

  • Your insurance information

  • A referral from your General Practitioner or family doctor.

  • All pertinent x-rays, scans, blood test results and results of any other relevant investigations ordered by your GP.

  • A list of all medications that you are currently taking

  • A list of any known drug allergies and the symptoms you may have from taking these medicines

There are a number of different systems which purport to be “Open Access”. At Pennant Hills Endoscopy Centre, certain patients can be booked for routine endoscopic procedures without prior consultation with a gastroenterologist. Patients referred by their GP under Open Access are interviewed by telephone by specifically-trained GE nurses on their suitability and fitness for both the preparation and procedure. A detailed medical history is taken. Patients receive detailed written instructions for preparation and information about the procedure including any associated risks. If a patient wishes to discuss all possible complications they will need to seek a formal consultation with a gastroenterologist prior to the procedure.

Patients who are candidates for Open Access include: People < 70 years of age; in good general health with no significant co-morbidities; who have had a positive faecal occult blood test or non-complicated rectal bleeding; a Family History of GIT cancer; simple reflux and screening for Barrett’s Oesophagusocedure.

Your medical file is handled with the utmost respect for your privacy. Our staff are bound by strict confidentiality requirements as a condition of employment regarding your medical records. Ordinarily we will not release the contents of your medical file without your consent. ​
Most medical specialists will accept only referred patients. This is partly to try to ensure that the specialist you are seeing is appropriate for you and your condition, and also because Medicare pays higher rebates for specialist services if you have been referred.
Before seeing any medical specialist, it is always preferable to talk to your own family doctor, who can discuss your condition with you and advise on whether any specialist care is appropriate. If it is, he or she can help you to choose the specialist best suited to your needs. Your family doctor can help the specialist to care for you better by providing relevant information about your health. Communicating with the specialist will also enable your family doctor to care for you better during and after your specialist treatment.
At your first consultation appointment with the gastroenterologist your medical history, symptoms and referral from your GP will be evaluated and further tests or procedures will be arranged for you. You will usually be examined by the gastroenterologist with reference to your symptoms.

Suggested  for per-COLONOSCOPY

Your doctor may change this dependent on your own circumstances.


Juice – apple, cranberry, pear, white grape

Yogurt  (no fruit or nut topping)

Small bowl of Cornflakes or Rice Bubbles

2 eggs – poached, boiled or scrambled

Bacon,   pork/ chicken  sausage

Hash browns

White toast –  with Vegemite, honey, lemon butter, butter, margarine

French toast/ cinnamon sugar

Croissant –  plain   or ham  & cheese

Muffin – no fruit or nuts   / Crumpets with honey  / Pancakes with syrup

Chocolate brioche

Tea, coffee,  water



Clear soups, broths, chicken noodle soup

Fish, ham,  turkey, chicken, pork,

Potato or pumpkin   (without skin)

Potato salad

Pasta Carbonara or macaroni cheese (no tomato sauce or bottled sauces)

Sandwiches – white bread/ roll

Panini: chicken, ham (no mustard) tuna, turkey, cheese, egg

Baked rice custard:  chocolate mousse  / Plain – vanilla ice cream

Water,  soft drink , tea coffee



Cheese and crackers

Rice cakes, protein bars – no nuts

Ham quiche

Parmesan cheese sticks

Wedges with sour cream

Cake /  Cheesecake  baked with white flour

Chocolate biscuits  – no nuts

Scones butter and honey

Pikelets/Waffles  with lemon & sugar or honey

Vanilla slices, doughnut, custard Danish, custard tart, meringue

Milkshakes, egg flip/protein shake / Clear sports drink /tea/iced tea/coffee/hot chocolate

Plain or chocolate Sustagen / Ensure/Digestilact